Office Policies

At Michael J. Leach D.D.S. Pediatric Dentistry, we provide complete, conservative care for all our patients and want to ensure that you have a positive experience. With that in mind, we would like to take a moment to inform you of some important office procedures and policies.

Appointment Cancellation

Since appointment times are reserved exclusively for each patient, we ask that you please notify our office 24 hours prior to your scheduled appointment if you are unable to keep your appointment. We ask this out of a courtesy to other patients needing care who could be scheduled if we have enough time to notify them. If there is a failure to provide at least a 24 hours notice of cancellation, a broken appointment fee will be applied. 

Late Arrivals

We understand that unexpected things happen and certainly empathize with you, however, in fairness to other scheduled patients, we ask for your assistance in providing an on-time arrival. Patients who arrive too far into their scheduled appointment may be asked to rescheduled their appointment.


Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget and gives your child the best possible care. We accept cash, personal checks, debit cards, and most major credit cards.

You must be familiar with your insurance benefits as we will collect from you the estimated amount insurance is not expected to pay on your appointment day. You are responsible for any balance on your account after 30 days whether insurance has paid or not. If 45 days after your appointment have elapsed and you have not paid the balance on your account, a $15 billing fee will be added each month until the balance is paid. 


PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We are not a participating provider or in-network with any insurance companies. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment; we at no time guarantee what your insurance will or will not do with each claim. 


Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

If you have any questions or concerns give us a call at 770-521-8855.